Dubai · Sharjah · Ajman · Abu Dhabi
WhatsApp Business Automation for UAE Companies
In the UAE, customers prefer to message. We set up your WhatsApp Business account with a catalogue, instant replies, labels and follow-up flows, and connect it to your website and ads so no enquiry goes unanswered.
Overview
The business that replies first usually wins the customer
Most UAE customers contact a company on WhatsApp first. If your reply takes hours, they have already messaged three competitors. Automation does not replace your team, it makes sure every enquiry gets an instant, professional first response and is followed up properly.
We set up your WhatsApp Business account the right way: a complete business profile, a catalogue of your services, greeting and away messages, quick replies for common questions and labels to track each lead from New to Won. We then connect it to your website, forms and Google or Meta ads, so every click can lead straight to a chat.
We follow the WhatsApp Business policy and respect customer consent: messages go to people who contacted you or opted in, not to purchased lists.
Services
What we set up
Business profile and catalogue
Complete profile, categories, hours and a catalogue of your services or products with photos and descriptions.
Learn more →Greeting, away and quick replies
Instant first replies and ready answers for pricing, services, location and booking questions.
Learn more →Lead labels and follow-up
Labels such as New Lead, Qualified, Proposal Sent and Won, with a simple follow-up routine so leads are not forgotten.
Learn more →Website and WhatsApp connection
Click-to-chat buttons with pre-filled messages on your website and landing pages, with tracking.
Learn more →Click-to-WhatsApp ads
Meta and Google campaigns that send interested people directly to a WhatsApp chat.
Learn more →Market insight
What works on WhatsApp in the UAE
Reply fast
A quick first reply, even automated, keeps the customer engaged until your team can answer in detail.
Use a catalogue
A catalogue lets customers see your services and prices inside WhatsApp, which saves back-and-forth questions.
Ask for consent
Message people who contacted you or opted in. This protects your account and your reputation.
Track every lead
Labels and a simple follow-up routine turn chats into a pipeline you can measure.
Why Adnexa
Why UAE businesses work with Adnexa
We run WhatsApp ourselves
Adnexa uses the same setup for its own enquiries, so we know what works.
Setup plus marketing
We connect WhatsApp to your website and ads, not only the app settings.
Policy-safe
We follow WhatsApp Business policy and avoid spam practices that get accounts blocked.
Fast setup
Most accounts are set up within a few days.
No lock-in
Month-to-month plans.
Direct support
Talk to your account manager on WhatsApp.
Our process
How we work
Free audit
We review how you currently handle enquiries and how many you may be missing.
Setup
Profile, catalogue, greeting and away messages, quick replies and labels.
Connect
Website buttons, forms and ad campaigns linked to WhatsApp, with tracking.
Improve
Monthly review of response times, lead stages and conversions.
Pricing
Plans for UAE businesses
Starter
Small businesses and single-location services
- Website (5 pages)
- Google Ads management
- Meta campaign (1 platform)
- Monthly report
- WhatsApp support
Growth
Growing brands that want leads every month
- Custom website
- Google + Meta Ads
- SEO (20 keywords)
- WhatsApp automation
- Dedicated account manager
Enterprise
Multi-location and large operations
- Full SEO programme
- All ad platforms
- CRM and WhatsApp integration
- Priority support
Prices in USD (AED quote on request). Ad spend is separate and paid directly to Google or Meta. Month-to-month, no lock-in.
Businesses we set up WhatsApp for
FAQ
Frequently asked questions
Is WhatsApp automation allowed?
Yes, when you use the WhatsApp Business app or API according to the WhatsApp Business policy. We set up greeting, away messages and quick replies, and message only customers who contacted you or opted in.
Do I need the WhatsApp Business API?
Not to begin with. The free WhatsApp Business app already supports a catalogue, greeting and away messages, quick replies and labels. The API is useful for larger teams and higher volumes.
Can WhatsApp be connected to my website?
Yes. We add click-to-chat buttons with a pre-filled message and track how many enquiries come from each page and campaign.
Can you run ads that open WhatsApp?
Yes. We run click-to-WhatsApp campaigns on Meta and Google that send interested people directly to a chat.
How long does setup take?
A standard WhatsApp Business setup takes a few days once we have your logo, services and prices.
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